Demand a Partnership Experience that Matches the Quality of Your Service

Author: Categories: Benefits, Control, Efficiency, Growth, Overview, Professional Services, PSA Software, Results, Scalability

My first fulltime professional role after graduate school was as a coordinator and later account specialist at a multi-national marketing agency. My strongest memories from that time in my career all revolve around project delivery. My team was defined by our responsiveness to significant short-term spikes in project volume (especially around the Black Friday seasons for retail clients). Satisfying clients … Read More

Making the Case for Best-of-Breed Professional Services Automation

Author: Categories: Benefits, Growth, Overview, PSA Software

best-of-breed psa software

The most recent blog post from the Projector PSA team focused on the idea that time is a professional services organization’s most precious resource. All organizations, regardless of size, need to utilize their time and resources in a way that drives ongoing profitability and efficient project delivery while also ensuring an accommodating work environment. Selecting the Professional Services Automation (PSA) … Read More

Rethinking Resource Utilization: Developing a Growth-Focused Strategy

Author: Categories: Benefits, Growth, Professional Services, PSA Software, Resource Management

resource utilization calculation

Is your services team laser-focused on utilization? Resource utilization measures the percentage of time that employees spend on revenue generating activities. While utilization is one key metric that has a significant impact on business growth, it is just that: one metric. Read on to learn how to stop thinking about resource utilization in a vacuum, and how to start thinking … Read More

Strategic Management of Professional Services Firms – 2020 Professional Services Benchmark

Author: Categories: Benchmarks, Professional Services

managing a professional services firm

Successfully managing a professional services firm is hard. The professional services industry is continually shifting to react to an ever-changing political, cultural, and technological landscape. Yet, this constant change is the very reason that professional services firms exist in the first place. As this year’s 2020 Professional Services Benchmark puts it, “without disruption and change…clients would not need expert help … Read More

What to Do When a Project is Over Budget: Critical Success Factors in Project Management

Author: Categories: Control, Professional Services, Project Management

over budget project management

Professional services project management is all about delivering projects more efficiently and increasing billable utilization. However, even at world-class professional services organizations, the best project managers and team members will run into a problematic project every once in a while. So if somewhere along the way your project goes astray, here is a 5 step guide to deliver projects on … Read More

Service Leaders: Don’t Invest in Digital Transformation…. Unless You Do This First

Author: Categories: Benchmarks, Metrics and Reporting, Professional Services, Scalability

Professional services leaders role in digital transformations

In an age of big-data and data science, it’s more important than ever to engage in data-driven decision making. Yet surprisingly, there is often a leadership disconnect between where and how analytics can create value for an organization. You can have all of the data in the world but if you don’t know how and where to apply it, you … Read More

How to Measure and Calculate Billable Utilization: Formula for Professional Services

Author: Categories: Benefits, Efficiency, Professional Services, PSA Software, Resource Management

What is billable utilization in professional services

Utilization. Every professional services firm I’ve ever worked with—whether they’re a management consultancy, a digital marketing organization, or a technology implementer—calculates and measures a billable utilization formula. Every professional services manager—from the executive leadership level to delivery managers to department heads—tries to improve utilization. Every billable consultant is, at least in part, evaluated and compensated on resource utilization. Billable utilization … Read More

The Ultimate Guide: What is PSA Software?

Author: Categories: Benefits, Overview, PSA Software, Results

The Ultimate Guide: What is PSA Software

This article answers the question, “What is PSA software?” and covers the critical aspects you need to know. Professional Services Automation software is sometimes referred to by several other names, some formal and some informal, such as: Whatever name you wish to use, Professional Services Automation software is the core operational system for professional services resource planning, project management, and … Read More

Everything You Need to Know: Fixed Price Contracts and Revenue Recognition for Professional Services Firms

Author: Categories: Professional Services, Profitability, Project Management, Visibility

Everything you need to know about managing fixed price contracts and revenue recognition for professional services firms

Managing fixed price contracts is a source of struggle for many professional services firms. Both private organizations and public companies need to paint a picture of how complete a project is in order to run revenue recognition. In addition, companies need to do so in a manner that is justifiable to its board, shareholders, auditors, and the IRS, all while … Read More

The Best Way to Select Software for your Professional Services Firm and Get it Right

Author: Categories: Features, Professional Services, PSA Software, Scalability

Selecting professional services software for your firm

You have undertaken the selection process to find the right software solution for your professional services firm. You have a laundry list of functions the software needs to perform, you have Googled professional services software vendors, and you are quickly feeling overwhelmed with a handful of options, each promising to meet your every need. How do you sort through this … Read More