The State of the Industry – 2018 Professional Services Benchmark

SPI Research 1Few industries change as rapidly or evolve as continuously as the professional services industry. As the economies of developed nations continue to shift to be predominantly service-based, the firms that produce that output are continually reinventing themselves to overcome obstacles, satisfy market needs, and seize opportunities. Every year SPI Research surveys those firms and develops their annual Professional Services Maturity Benchmark. The 2018 Professional Services Benchmark shines light on the state of the professional services industry.

All of this begs the question: In this environment of continual change, are your business systems keeping up, or are they holding you back?

Here at Projector, we are proud to have played a small role in the success of our clients by building Professional Services Automation (PSA) software designed to adapt to, manage, streamline, and simplify the needs of top-performing services firms, even as they change and evolve. We are also proud to have worked successfully with hundreds of the most successful firms in the industry, 42 of which have participated in this survey. Our congratulations go out to the three Projector clients who were recognized among the “Best of the Best” performers this year, one of which celebrated being the only organization to have consistently won the “Best of the Best” designation for nine years running.

Projector PSA is a proud sponsor of the work SPI does to help the professional services community measure and improve its performance, and we hope that it provides you with some perspective as you evaluate yours. We would enjoy the opportunity to speak with you about the challenges you face and how systems like Projector might help you turn those challenges into competitive advantages. We are pleased to have played a small part in bringing you this important work and hope the insight it contains will help you to achieve your goals no matter what surprises 2018 and beyond may bring.

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