Change in an Industry with Opposing Trends – 2019 Professional Services Benchmark

Author: Categories: Benchmarks, Professional Services

2019 Professional Services Benchmark

Change is both a blessing and a curse for the global professional services industry. As this year’s 2019 Professional Services Benchmark puts it, “After all, without disruption and change, professional services would not exist, because clients would not need expert help to navigate new opportunities and landmines.” The past months have seen no dearth of “opportunities and landmines” in the … Read More

Forecasting Revenue Using Predictive Analytics: An Interactive Case Study

Author: Categories: Professional Services, Resource Utilization Management

Forecasting Revenue Using Predictive Analytics

Now, for those of you who want more detail… Much has been written about using fancy technologies like artificial intelligence, machine learning, and predictive analytics in the workplace to do everything from identifying the most effective project managers to making recommendations on Netflix. Too often, the reader is left with the impression that the technology is only available in high-end, … Read More

Can Artificial Intelligence Identify Your Most Effective Project Managers?

Author: Categories: How To, Professional Services, Project Management, Projector

Can Artificial Intelligence Identify Effective Project Managers

I harbor no illusion that the current state of artificial intelligence and machine learning is advanced enough to be an effective substitute for a talented, experienced, passionate project manager. For me, a more interesting question is whether these techniques can help improve success rates within the project management discipline. Could artificial intelligence and machine learning identify the most effective PMs … Read More

The State of the Industry – 2018 Professional Services Benchmark

Author: Categories: Benchmarks, Professional Services

2018 Professional Services Benchmark

Few industries change as rapidly or evolve as continuously as the professional services industry. As the economies of developed nations continue to shift to be predominantly service-based, the firms that produce that output are continually reinventing themselves to overcome obstacles, satisfy market needs, and seize opportunities. Every year SPI Research surveys those firms and develops their annual Professional Services Maturity Benchmark. The 2018 Professional Services Benchmark shines light on the state of the professional services industry.

When Should You Implement a PSA Tool to Improve Delivery Efficiency

Author: Categories: Overview, PSA Software, Results

Are you still managing your professional services firm with spreadsheets, whiteboards, emails, and a host of manual processes? Do you know what type of business software, such as a PSA tool, and business processes you need to manage your consulting firm more efficiently? As a savvy professional services executive, you might be asking yourself these important and perfectly reasonable questions … Read More

What is PSA Software? – A Deep Dive into Professional Services Automation

Author: Categories: Professional Services

What is PSA Software

This article will answer the question “What is PSA software?” directly and, in the tradition of great journalistic practices, will do more than that. Journalism 101: in order to tell a compelling (and complete) story, I’ll make sure I answer the what—but will also cover the who, when, where, why, and how of Professional Services Automation software. I recently realized … Read More

Lessons Learned in the Professional Services Industry – A Decade of Insights

Author: Categories: Benchmarks, Professional Services

SPI Research

This year marks the tenth publication of Service Performance Insight’s annual Professional Services Maturity Benchmark survey. This phenomenal body of work not only provides insight into the micro trends affecting the professional services market over the past 12 months, it examines broader macro trends tracing back a decade or more. This broader history is especially interesting as it examines the … Read More

The Two Faces of the Professional Services Automation Market

Author: Categories: Professional Services, Projector PSA

During our discussion, I mentioned the names of some of the other well-known vendors that we compete against, that we appear in studies and benchmarks alongside, and that heavily use the term “Professional Services Automation.” The response? (Long pause.) “Hmmm…never really heard of them.” Similarly, when talking with people intimately familiar with the professional services market, I mentioned a few … Read More