Introducing the Projector e3 Program

Author: Categories: Overview, PSA Software

Simple Questions “How can I learn more about what Projector can do?” “How can I make sure we’re getting all that we can get out of the system?” “I’m not even sure what questions to ask…I don’t know what I don’t know.” We’re used to fielding these sorts of questions from prospects—people thinking about implementing Projector as their new Professional … Read More

3 Essential Tools to Improve Resource Utilization – PSA Infographic Deconstructed: Part One

Author: Categories: Efficiency, Professional Services, Profitability

Resource Scheduling Software helps professional services firms match the right person with the right project. In the professional services business, utilization and profitability are two sides of the same coin. It’s quite simple to optimize one at the expense of the other, at least in the short run. Discount your rates heavily, and your utilization will soar, but to the … Read More

Social Media and Professional Services Automation

Author: Categories: Metrics and Reporting, Professional Services

I am among the Facebook-challenged, an outsider amidst the Twitterati. My G+ is more like an F-, and for Pinterest I can’t muster a shred of interest. In short, my media is perhaps less social than the typical bright-eyed twentysomething fresh out of college. I was talking with one of those bright-eyed twentysomethings today about his perspectives around social media. … Read More

Beyond (Just) Regaining Lost Ground – 2013 Professional Services Benchmark Report

Author: Categories: Benchmarks, Professional Services

SPI Research

2012 certainly presented its fair share of challenges to the worldwide economic and political landscape. Austerity measures and rising unemployment in the Eurozone, slowing growth that may indicate more fundamental underlying problems in China, and uncertainty in the run-up to the presidential elections and fiscal cliff here in the US all could have provided business leaders an excuse to play … Read More

Selecting a Professional Services Automation (PSA) Solution: Determining What Really Matters

Author: Categories: Benefits, Features, Professional Services, PSA Software, Scalability

The folks over at Service Performance Insight just published a great white paper called Selecting a Professional Services Automation (PSA) Solution: Determining What Really Matters. We have known Dave Hofferberth and Jeanne Urich, the founders of SPI Research, for years and have always enjoyed their insight and perspective on the professional services market. In fact, it was while he was … Read More

Growth, Accelerated – 2012 Professional Services Benchmark Report

Author: Categories: Benchmarks, Professional Services

The second half of 2010 saw the professional services market starting to emerge from one of the worst recessions in decades. Organizations were just starting to hire, and all of the key indicators, such as annual revenues, bill rates, and backlogs, were trending up. Last year, Service Performance Insight, in their annual PS Maturity Benchmark Report, predicted accelerated growth in … Read More

How to Create Projector Reports from Scratch – Part 1

Author: Categories: Features, Metrics and Reporting, Professional Services, PSA Software

Beyond the Frozen Pizza Nearly 25% of all the requests that the Projector support desk fields involves helping people find, customize, or create a report to give them visibility into a particular piece of information. That’s not surprising as when we designed Projector’s reporting engine, we intentionally wanted to put a lot of the tools and raw ingredients into the … Read More