Projector Takes the Lead as Best PSA Software and Gold Medalist in the 2021 SoftwareReviews Professional Services Automation (PSA) Data Quadrant Buyers Guide Report
Boston, MA, October 21, 2021
Leading PSA Software Continues Steady Rise to Top
Projector PSA, Inc., the leading independent provider of Professional Services Automation (PSA) software, today announced that it has been recognized as the top gold medalist in the SoftwareReviews PSA Data Quadrant report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group. This continues to build on a year of record growth and achievement for Projector PSA and Projector’s customers.
The SoftwareReviews gold medal is awarded based on the collective inputs of real users and their satisfaction with product features, vendor experience, and capabilities, but also encompasses a measure for emotional sentiment.
“Selecting top software vendors is becoming an increasingly transparent and data led process” says David Piazza, President of SoftwareReviews. “SoftwareReviews Data Quadrant provides a total view of the performance of a software vendor, from core features and capabilities to the important client-vendor relationship, what we call the Emotional Footprint. Vendors who have a strong Net Emotional Footprint in the category demonstrate they have been successful at building strong relationships with their customers.”
In addition to achieving highest for Quality of Features and Vendor Support, Projector also received the highest Emotional Footprint score of 98%; with customers using words including “fair, integrity, generosity, love, client’s interest first” to describe their feelings about the software and vendor relationship.
“Vendors who have a strong Net Emotional Footprint in the category demonstrate they have been successful at building strong relationships with their customers.”
David Piazza, President SoftwareReviews
“Client’s Interest First” a Winning Strategy
The gold medal award builds on a year of record growth for Projector’s product and customer base. Projector BI, the business intelligence platform built for professional services teams, was released in May of this year and has seen rapid adoption. Projector has also successfully achieved above-target performance in new business and customer retention. Says CEO Denis Whelan “Our customer first approach to every aspect of our business is how we will continue to win and serve our users. From product development to expert support, we know our business success hinges on the relationships we create, not the market share we take.”