Change in an Industry with Opposing Trends – 2019 Professional Services Benchmark

Author: Categories: Benchmarks, Professional Services

2019 Professional Services Benchmark

Change is both a blessing and a curse for the global professional services industry. As this year’s 2019 Professional Services Benchmark puts it, “After all, without disruption and change, professional services would not exist, because clients would not need expert help to navigate new opportunities and landmines.” The past months have seen no dearth of “opportunities and landmines” in the … Read More

The State of the Industry – 2018 Professional Services Benchmark

Author: Categories: Benchmarks, Professional Services

2018 Professional Services Benchmark

Few industries change as rapidly or evolve as continuously as the professional services industry. As the economies of developed nations continue to shift to be predominantly service-based, the firms that produce that output are continually reinventing themselves to overcome obstacles, satisfy market needs, and seize opportunities. Every year SPI Research surveys those firms and develops their annual Professional Services Maturity Benchmark. The 2018 Professional Services Benchmark shines light on the state of the professional services industry.

Lessons Learned in the Professional Services Industry – A Decade of Insights

Author: Categories: Benchmarks, Professional Services

SPI Research

This year marks the tenth publication of Service Performance Insight’s annual Professional Services Maturity Benchmark survey. This phenomenal body of work not only provides insight into the micro trends affecting the professional services market over the past 12 months, it examines broader macro trends tracing back a decade or more. This broader history is especially interesting as it examines the … Read More

Continuity and Change: Consistency in an Ever-Changing Environment

Author: Categories: Benchmarks, Professional Services

Every year over the past decade, Service Performance Insight (SPI) publishes their comprehensive Professional Services Maturity Benchmark that provides a unique perspective into what’s going on in the professional services industry. Every year, I eagerly pour through the results to understand what’s new, what’s changed, and what’s different. This year, however, what really stood out was one factor that has … Read More

The Importance of Utilization Benchmarking, and How to Get Started

Author: Categories: Benchmarks, Professional Services, Visibility

We talk about professional services utilization benchmarks a lot on this blog. And it’s for a good reason. Benchmarks imply that you’re actually measuring your progress. And that’s something we can get behind. Too often the conversation is focused on the next big buzzword or some form of technology that promises to solve all of your problems. An important conversation … Read More

Is a Professional Services Automation Solution in Your Plans for the Coming Year?

Author: Categories: Benchmarks, Overview, Professional Services, PSA Software

Early September here in New England always represents a wonderful time of transition. The lazy days of summer yield reluctantly to the crisp crackle of autumn air. Majestic maples and oaks ready themselves for one final ostentatious display before settling in for a long, grey winter. Home gardens burst with the last of the summer’s bounteous harvest. Kids don shiny … Read More

Moneyball and PSA Software: The Art of Winning the Professional Services Game

Author: Categories: Benchmarks, Professional Services

In 2004, Michael Lewis published Moneyball: The Art of Winning an Unfair Game, a story that chronicled the Oakland A’s quest to turn themselves into one of Major League Baseball’s most successful franchises—despite having the second lowest payroll in the game. They competed successfully against teams who spent three times as much on superstars as the A’s by finding players … Read More

Beyond (Just) Regaining Lost Ground – 2013 Professional Services Benchmark Report

Author: Categories: Benchmarks, Professional Services

SPI Research

2012 certainly presented its fair share of challenges to the worldwide economic and political landscape. Austerity measures and rising unemployment in the Eurozone, slowing growth that may indicate more fundamental underlying problems in China, and uncertainty in the run-up to the presidential elections and fiscal cliff here in the US all could have provided business leaders an excuse to play … Read More

Growth, Accelerated – 2012 Professional Services Benchmark Report

Author: Categories: Benchmarks, Professional Services

The second half of 2010 saw the professional services market starting to emerge from one of the worst recessions in decades. Organizations were just starting to hire, and all of the key indicators, such as annual revenues, bill rates, and backlogs, were trending up. Last year, Service Performance Insight, in their annual PS Maturity Benchmark Report, predicted accelerated growth in … Read More