Selecting a Professional Services Automation (PSA) Solution: Determining What Really Matters

Author: Categories: Benefits, Features, Professional Services, PSA Software, Scalability

The folks over at Service Performance Insight just published a great white paper called Selecting a Professional Services Automation (PSA) Solution: Determining What Really Matters. We have known Dave Hofferberth and Jeanne Urich, the founders of SPI Research, for years and have always enjoyed their insight and perspective on the professional services market. In fact, it was while he was … Read More

Managing Permissions with User Roles

Author: Categories: Control, Features, Professional Services, PSA Software

Projector’s professional services automation (PSA) software is a cloud-based services resource planning system designed to be simple enough for small project teams and robust enough to support global professional services organizations with thousands of users. Because of this, it should come as no surprise that Projector contains tools designed to help organizations continually adapt their use of Projector as their … Read More

Growth, Accelerated – 2012 Professional Services Benchmark Report

Author: Categories: Benchmarks, Professional Services

The second half of 2010 saw the professional services market starting to emerge from one of the worst recessions in decades. Organizations were just starting to hire, and all of the key indicators, such as annual revenues, bill rates, and backlogs, were trending up. Last year, Service Performance Insight, in their annual PS Maturity Benchmark Report, predicted accelerated growth in … Read More

How to Create Projector Reports from Scratch – Part 2

Author: Categories: Features, Metrics and Reporting, Professional Services, PSA Software

Utilization by Department Trend Chart

In our last blog post we talked about all of the different report types available in Projector’s professional services automation software and discussed how to choose the best one. In this post we explore how to customize these reports to get the information you are looking for right at your fingertips. Customizing reports in Projector gives you access to the … Read More

How to Create Projector Reports from Scratch – Part 1

Author: Categories: Features, Metrics and Reporting, Professional Services, PSA Software

Beyond the Frozen Pizza Nearly 25% of all the requests that the Projector support desk fields involves helping people find, customize, or create a report to give them visibility into a particular piece of information. That’s not surprising as when we designed Projector’s reporting engine, we intentionally wanted to put a lot of the tools and raw ingredients into the … Read More

Capitalizing on the Recovering Economy with Professional Services Automation

Author: Categories: Benchmarks, Professional Services

2008 and 2009 saw one of the toughest economic climates in decades hit the professional services industry. Services firms with customers rooted in the hardest-hit sectors of the economy—manufacturing, construction, and financial services—or whose offerings were considered discretionary spending by their clients often felt the pain of layoffs, cost cutting, or insolvency. Organizations that were left turned inwards, focusing on … Read More