The Two Faces of the Professional Services Automation Market

During our discussion, I mentioned the names of some of the other well-known vendors that we compete against, that we appear in studies and benchmarks alongside, and that heavily use the term “Professional Services Automation.” The response? (Long pause.) “Hmmm…never really heard of them.” Similarly, when talking with people intimately familiar with the professional services market, I mentioned a few … Read More

Resource Management: What Facebook and Professional Service Firms have in Common

Facebook has recently conquered another huge milestone. The social network corporation just achieved the title of fourth most valuable company in the world, dethroning Exxon Mobil. It is nothing new that people simply loves Facebook. But why would an executive at a professional services firm care about the success of this giant? The answer is simple. Think about Facebook’s biggest … Read More

The Power of Results-Driven Professional Services Automation

Here at Projector PSA we have taken a decidedly different approach to professional services automation (PSA) software. Designed by professional services executives, our solution is solely focused on helping people- and project-centric services firms run more efficiently, successfully, and profitably. This results-driven approach is apparent not only in our product, but also in our diverse service and support offerings. And it … Read More

Continuity and Change: Consistency in an Ever-Changing Environment

Every year over the past decade, Service Performance Insight (SPI) publishes their comprehensive Professional Services Maturity Benchmark that provides a unique perspective into what’s going on in the professional services industry. Every year, I eagerly pour through the results to understand what’s new, what’s changed, and what’s different. This year, however, what really stood out was one factor that has … Read More

Getting the Right DIRT on Time Reporting

Labor is the largest investment made by a professional services company. There are two important quality measures: accuracy and timeliness. Accurate time reporting leads to higher project profits and resource utilization, as well as greater customer satisfaction. The benefits of accuracy are: Better knowledge of project profitability and resource utilization Better process improvements through better knowledge of actual effort Correct … Read More

Is a Professional Services Automation Solution in Your Plans for the Coming Year?

Early September here in New England always represents a wonderful time of transition. The lazy days of summer yield reluctantly to the crisp crackle of autumn air. Majestic maples and oaks ready themselves for one final ostentatious display before settling in for a long, grey winter. Home gardens burst with the last of the summer’s bounteous harvest. Kids don shiny … Read More

The Projector e3 Community – A Year in Review

It was around this time in 2013 that we formally launched the Projector e3 program, a community initiative designed to help educate, engage, and empower users of Projector’s PSA software. Before we actually launched the program we spent a great deal of time brainstorming the best way to implement a community group that would appeal to a broad spectrum of … Read More

A Note of Thanks to our Customers—Projector Turns 10

It was ten years ago, to the day, that the first version of Projector was released. And although version 1.0 of Projector looked nothing like the robust PSA solution it is today, the vision we had of designing a solution that solves real-world problems for professional services firms is as important to us now as it was day one. We … Read More

Social Media and Professional Services Automation

I am among the Facebook-challenged, an outsider amidst the Twitterati. My G+ is more like an F-, and for Pinterest I can’t muster a shred of interest. In short, my media is perhaps less social than the typical bright-eyed twentysomething fresh out of college. I was talking with one of those bright-eyed twentysomethings today about his perspectives around social media. … Read More