The Latest News, Information, Tips and Trends In The
Professional Services Automation Industry.
We talk to hundreds of professional services teams every year, and they all take a unique approach to growing their businesses. We’ve pulled together a few of the trends and best practices we’ve seen, along with new approaches to services delivery, and published them here for everyone’s benefit.
What is Capacity Planning and How Does it Impact Customer Service? For professional services organizations capacity planning and customer success are tied at the hip. Exceptional
What is Billable Utilization? Utilization. Every professional services firm I’ve ever worked with—whether they’re a management consultancy, a digital marketing organization, or a technology implementer—calculates
This interview is the first in a series of conversations for our Services Leadership Corner. We hope you’ll tune in over the months ahead as
Is Your Accounting Software Obsolete? Projector PSA’s CEO, Denis Whelan, presented the latest entry in its ongoing webinar series in October, focused on identifying warning
Written by Richard Calhoun, Projector’s Vice President of Product Management Throughout my career, I have worked on projects of all sizes, ranging from migrating millions of
We’re excited to announce our new series: The Services Leadership Corner Working in Professional Services requires intellectual heft. Leaders in the space must have a
Professional services firms are never allowed to be complacent with their strategic initiatives and tactical implementations; clients frequently request business cases supported by quantitative data
Delivering project-based services that exceed client expectations is complex, demanding, and high stakes. Project managers need to deliver on-time and on-budget, yet projects often change
Professional services automation software is most commonly portrayed as a tool that catalyzes intelligent growth and extends the life of essential systems as organizations expand
The software that professional services firms use every day can easily be taken for granted and profiled as purely tactical tools. These applications are used