I just published an article in the July issue of Professional Services Journal that discusses combining art and science in the pursuit of resource management in a professional services firm. It talks about how necessary it is to combine two different perspectives when managing resources: the mathematical, algorithmic, metric-oriented, rational world with the intuitive, empathetic, human one.
Systems like Professional Services Automation solutions are great at the former, but need to be paired with real people…actual humans…to provide the latter perspective. The trick is to find the right point along that continuum that is most appropriate for your business, your culture, and your team.
Have a read, and I hope you find it useful!
And, if you’re interested in comparing the effectiveness of your resource scheduling process and your resulting utilization against market averages and against Projector, take a look at our performance scorecard: