Choosing a Professional Services Automation Solution

Choosing a Professional Services Automation Solution

I’ve been doing some work writing an eBook that’s a primer on professional services automation software, and I got to the section on some of the choices you as a buyer would need to make in order to select the right vendor. I actually dislike the term “vendor” in general, because what I think you’re really doing here is less … Read More

How a Focus on Incrementalism Drives Professional Services Results

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The following article is a guest post authored by Phil Pedlikin. Phil is a professional services executive with a proven track record of growth and profitability–increasing revenues and profits wherever he has been a leader. In this guest post Phil outlines how he has leveraged incrementalism to drive significant improvements in professional services profitability. As services companies strive to improve … Read More

The Power of Results-Driven Professional Services Automation

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Here at Projector PSA we have taken a decidedly different approach to professional services automation (PSA) software. Designed by professional services executives, our solution is solely focused on helping people- and project-centric services firms run more efficiently, successfully, and profitably. This results-driven approach is apparent not only in our product, but also in our diverse service and support offerings. And it … Read More

Three Key Questions You Need to Answer When Measuring Utilization

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Utilization. Every professional services firm I’ve ever worked with—whether they’re a management consultancy, a digital marketing organization, a technology implementer—measures utilization. Every professional services manager—from the executive leadership level to delivery managers to department heads—tries to improve utilization. Every billable consultant is, at least in part, evaluated and compensated on utilization. Problem is, not everyone has a common understanding of … Read More

Getting the Right DIRT on Time Reporting

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Labor is the largest investment made by a professional services company. There are two important quality measures: accuracy and timeliness. Accurate time reporting leads to higher project profits and resource utilization, as well as greater customer satisfaction. The benefits of accuracy are: Better knowledge of project profitability and resource utilization Better process improvements through better knowledge of actual effort Correct … Read More

The Importance of Performance Benchmarking, and How to Get Started

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We talk about benchmarking a lot on this blog. And it’s for a good reason. Benchmarks imply that you’re actually measuring your progress. And that’s something we can get behind. Too often the conversation is focused on the next big buzzword or some form of technology that promises to solve all of your problems. An important conversation for sure, but … Read More

About to Outgrow Your Accounting System? Look at Your PSA Software Instead

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The Plot… A few years ago, a prospective client came to us and said they were interested in implementing Projector as their Professional Services Automation (PSA) tool. At the time, they were a small, 8-person start-up consultancy and Projector was probably overkill for their existing needs. They predicted, however, that they were going to grow, both in size and in … Read More

Driving Professional Services Success: How Marginal Improvements Payoff Big

Performance Dashboards for Professional Services Firms

Over the years we’ve noticed that the top performing professional services firms are always tinkering with their processes. Their growth strategy is a combination of selling more on the front end, and adjusting delivery operations on the back end. Seasoned managers are constantly evaluating incremental costs and benefits, and making a chorus of small changes that effect dramatic improvements in … Read More

Predicting Professional Services Variability with PSA Software

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One of the reasons I love doing what I do is that it gives me the opportunity to work with a huge variety of professional services firms—from startups employing just a couple of founders to larger organizations with thousands of consultants scattered around the globe. No matter where they sit along the maturity curve, each organization faces unique challenges. They … Read More

The Projector e3 Community – A Year in Review

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It was around this time in 2013 that we formally launched the Projector e3 program, a community initiative designed to help educate, engage, and empower users of Projector’s PSA software. Before we actually launched the program we spent a great deal of time brainstorming the best way to implement a community group that would appeal to a broad spectrum of … Read More