The State of the Industry – 2018 Professional Services Benchmark

Author: Categories: Professional Services

2018 Professional Services Benchmark

Few industries change as rapidly or evolve as continuously as the professional services industry. As the economies of developed nations continue to shift to be predominantly service-based, the firms that produce that output are continually reinventing themselves to overcome obstacles, satisfy market needs, and seize opportunities. Every year SPI Research surveys those firms and develops their annual Professional Services Maturity … Read More

Professional Service Contract Structures – Comparing 6 Different Models

Author: Categories: Professional Services, Project Management

Professional Service Contract Structures

At the core of every professional services engagement there is a contract structure that dictates the expectations of each party. While strong results are ultimately what every client wants, the contract structure that surround consulting a project plays a significant role. It dictates who bears risk, when money changes hands, and the how final product is to be delivered. As … Read More

Utilization and Engagement – How Efficient Management Impacts the Workplace

Author: Categories: Resource Utilization Management

Utilization-Management-Tools

Utilization is a loaded term in the professional services sector. Decision-makers get excited when discussing utilization because they often face demand to maximize every bit of resourcing they have available to improve the bottom line. We talk about strategies for maximizing resource utilization a lot on this blog (because it is what we do every day), but there really are … Read More

3 Tiers of Professional Services Management that Unlock the Potential of Enterprise Data

Author: Categories: Professional Services

3 Tiers of Professional Services Management Software

Managing projects based on a consolidated view of performance has always been an attractive idea in the professional services sector, but one that has been traditionally difficult to follow up on. Accounting for revenues, costs, profits, and performance to both budget and schedule for in-flight projects requires a complex data gathering and analysis processes. Bringing together information from disparate systems … Read More

How a Focus on Incrementalism Drives Professional Services Results

Author: Categories: How To, Professional Services

The following article is a guest post authored by Phil Pedlikin. Phil is a professional services executive with a proven track record of growth and profitability–increasing revenues and profits wherever he has been a leader. In this guest post Phil outlines how he has leveraged incrementalism to drive significant improvements in professional services profitability. As services companies strive to improve … Read More

The Power of Results-Driven Professional Services Automation

Author: Categories: Professional Services, Projector, Projector PSA

Here at Projector PSA we have taken a decidedly different approach to professional services automation (PSA) software. Designed by professional services executives, our solution is solely focused on helping people- and project-centric services firms run more efficiently, successfully, and profitably. This results-driven approach is apparent not only in our product, but also in our diverse service and support offerings. And it … Read More

Three Key Questions You Need to Answer When Calculating and Measuring Utilization

Author: Categories: How To, Professional Services, Resource Utilization Management, Tutorials

Utilization Management

Utilization. Every professional services firm I’ve ever worked with—whether they’re a management consultancy, a digital marketing organization, a technology implementer—calculates and measures utilization. Every professional services manager—from the executive leadership level to delivery managers to department heads—tries to improve utilization. Every billable consultant is, at least in part, evaluated and compensated on utilization. Problem is, not everyone has a common … Read More

Getting the Right DIRT on Time Reporting

Author: Categories: Professional Services, Projector PSA, Tutorials

Labor is the largest investment made by a professional services company. There are two important quality measures: accuracy and timeliness. Accurate time reporting leads to higher project profits and resource utilization, as well as greater customer satisfaction. The benefits of accuracy are: Better knowledge of project profitability and resource utilization Better process improvements through better knowledge of actual effort Correct … Read More

The Importance of Utilization Benchmarking, and How to Get Started

Author: Categories: How To, Professional Services

We talk about professional services utilization benchmarks a lot on this blog. And it’s for a good reason. Benchmarks imply that you’re actually measuring your progress. And that’s something we can get behind. Too often the conversation is focused on the next big buzzword or some form of technology that promises to solve all of your problems. An important conversation … Read More