Demand a Partnership Experience that Matches the Quality of Your Service

Author: Categories: Benefits, Control, Efficiency, Growth, Overview, Professional Services, PSA Software, Results, Scalability

My first fulltime professional role after graduate school was as a coordinator and later account specialist at a multi-national marketing agency. My strongest memories from that time in my career all revolve around project delivery. My team was defined by our responsiveness to significant short-term spikes in project volume (especially around the Black Friday seasons for retail clients). Satisfying clients … Read More

Making the Case for Best-of-Breed Professional Services Automation

Author: Categories: Benefits, Growth, Overview, PSA Software

best-of-breed psa software

The most recent blog post from the Projector PSA team focused on the idea that time is a professional services organization’s most precious resource. All organizations, regardless of size, need to utilize their time and resources in a way that drives ongoing profitability and efficient project delivery while also ensuring an accommodating work environment. Selecting the Professional Services Automation (PSA) … Read More

Rethinking Resource Utilization: Developing a Growth-Focused Strategy

Author: Categories: Benefits, Growth, Professional Services, PSA Software, Resource Management

resource utilization calculation

Is your services team laser-focused on utilization? Resource utilization measures the percentage of time that employees spend on revenue generating activities. While utilization is one key metric that has a significant impact on business growth, it is just that: one metric. Read on to learn how to stop thinking about resource utilization in a vacuum, and how to start thinking … Read More

Strategic Management of Professional Services Firms – 2020 Professional Services Benchmark

Author: Categories: Benchmarks, Professional Services

managing a professional services firm

Successfully managing a professional services firm is hard. The professional services industry is continually shifting to react to an ever-changing political, cultural, and technological landscape. Yet, this constant change is the very reason that professional services firms exist in the first place. As this year’s 2020 Professional Services Benchmark puts it, “without disruption and change…clients would not need expert help … Read More

Service Leaders: Don’t Invest in Digital Transformation…. Unless You Do This First

Author: Categories: Benchmarks, Metrics and Reporting, Professional Services, Scalability

Professional services leaders role in digital transformations

In an age of big-data and data science, it’s more important than ever to engage in data-driven decision making. Yet surprisingly, there is often a leadership disconnect between where and how analytics can create value for an organization. You can have all of the data in the world but if you don’t know how and where to apply it, you … Read More