Strategic Management of Professional Services Firms – 2020 Professional Services Benchmark

Author: Categories: Benchmarks, Professional Services

managing a professional services firm

Successfully managing a professional services firm is hard. The professional services industry is continually shifting to react to an ever-changing political, cultural, and technological landscape. Yet, this constant change is the very reason that professional services firms exist in the first place. As this year’s 2020 Professional Services Benchmark puts it, “without disruption and change…clients would not need expert help … Read More

Continuity and Change: Consistency in an Ever-Changing Environment

Author: Categories: Benchmarks, Professional Services

Every year over the past decade, Service Performance Insight (SPI) publishes their comprehensive Professional Services Maturity Benchmark that provides a unique perspective into what’s going on in the professional services industry. Every year, I eagerly pour through the results to understand what’s new, what’s changed, and what’s different. This year, however, what really stood out was one factor that has … Read More