What is PSA Software? – A Deep Dive into Professional Services Automation

Author: Categories: Professional Services

What is PSA Software

This article will answer the question “What is PSA software?” directly and, in the tradition of great journalistic practices, will do more than that. Journalism 101: in order to tell a compelling (and complete) story, I’ll make sure I answer the what—but will also cover the who, when, where, why, and how of Professional Services Automation software. I recently realized … Read More

Lessons Learned in the Professional Services Industry – A Decade of Insights

Author: Categories: Benchmarks, Professional Services

SPI Research

This year marks the tenth publication of Service Performance Insight’s annual Professional Services Maturity Benchmark survey. This phenomenal body of work not only provides insight into the micro trends affecting the professional services market over the past 12 months, it examines broader macro trends tracing back a decade or more. This broader history is especially interesting as it examines the … Read More

Three Key Questions You Need to Answer When Calculating and Measuring Utilization

Author: Categories: How To, Professional Services, Resource Utilization Management, Tutorials

Measuring Professional Services Utilization

Utilization. Every professional services firm I’ve ever worked with—whether they’re a management consultancy, a digital marketing organization, a technology implementer—calculates and measures utilization. Every professional services manager—from the executive leadership level to delivery managers to department heads—tries to improve utilization. Every billable consultant is, at least in part, evaluated and compensated on utilization. Problem is, not everyone has a common … Read More