2020 SPI Research Professional Services Benchmark Survey

SPI Research’s Professional Services Maturity Model Benchmark contains the data you need to compare your performance against your peers’ and describes the strategies, tools, and systems top performers used to achieve their goals. For instance, it shows that nearly 80% of professional service firms have invested in a professional services automation solution, and those that do tend to have 4% – 10% higher billable utilization.

Explore salary and bill rates by title, expense ratios by industry vertical and organization size, and a myriad of other KPIs to gain visibility into key comparables for your business. Access market share breakdowns of the leading financial, CRM, and professional services automation (PSA) software solutions used by the top services firms.

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2020 Professional Services Benchmark Survey Results

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