Looking Ahead at Service Delivery Management for 2021
Lauren Davis
January 5, 2021
The time has finally come to say goodbye a year that challenged each of us in one way or another. 2020 gave us 365 days
Benchmarks
Capacity Planning for Outstanding Customer Service
Lauren Davis
December 18, 2020
What does capacity planning have to do with customer service? For professional services organizations, a lot more than you would think. Exceptional customer service is
Remote Delivery and Client Success in the COVID Era: A Services Leadership Corner Interview with Carol Gersten, Chief Client Officer, Interfolio
Lauren Davis
November 25, 2020
This interview is the first in a series of conversations for our Services Leadership Corner. We hope you’ll tune in over the months ahead as
Projector’s VP of Product on Collaboration in Project Delivery
Lauren Davis
October 8, 2020
Written by Richard Calhoun, Projector’s Vice President of Product Management Throughout my career, I have worked on projects of all sizes, ranging from migrating millions of
Introducing: the Services Leadership Corner
Lauren Davis
October 2, 2020
We’re excited to announce our new series: The Services Leadership Corner Working in Professional Services requires intellectual heft. Leaders in the space must have a
A Primer for Calculating Your PSA Solution’s ROI
jason
September 24, 2020
Professional services firms are never allowed to be complacent with their strategic initiatives and tactical implementations; clients frequently request business cases supported by quantitative data
Strategic Management of Professional Services Firms – 2020 Professional Services Benchmark
Steve Chong
January 30, 2020
Successfully managing a professional services firm is hard. The professional services industry is continually shifting to react to an ever-changing political, cultural, and technological landscape.
Service Leaders: Don’t Invest in Digital Transformation…. Unless You Do This First
Courtney Byer
November 21, 2019
In an age of big-data and data science, it’s more important than ever to engage in data-driven decision making. Yet surprisingly, there is often a
Change in an Industry with Opposing Trends – 2019 Professional Services Benchmark
Steve Chong
June 21, 2019
Change is both a blessing and a curse for the global professional services industry. As this year’s 2019 Professional Services Benchmark puts it, “After all,
Growing a Professional Services Firm: What it Takes to Make $10 Million in Profit
Steve Chong
July 9, 2018
Growing a professional services firm to $10 million in profit depends quite a bit on the systems, structures, and strategies deployed by the firm. See what the latest Professional Services Benchmark reveals about the impact these choices can have.