The time has finally come to say goodbye a year that challenged each of us in one way or another. 2020 gave us 365 days
What does capacity planning have to do with customer service? For professional services organizations, a lot more than you would think. Exceptional customer service is
Remote Delivery and Client Success in the COVID Era: A Services Leadership Corner Interview with Carol Gersten, Chief Client Officer, Interfolio
This interview is the first in a series of conversations for our Services Leadership Corner. We hope you’ll tune in over the months ahead as
Written by Richard Calhoun, Projector’s Vice President of Product Management Throughout my career, I have worked on projects of all sizes, ranging from migrating millions of
Successfully managing a professional services firm is hard. The professional services industry is continually shifting to react to an ever-changing political, cultural, and technological landscape.
In an age of big-data and data science, it’s more important than ever to engage in data-driven decision making. Yet surprisingly, there is often a
Change is both a blessing and a curse for the global professional services industry. As this year’s 2019 Professional Services Benchmark puts it, “After all,
Growing a professional services firm to $10 million in profit depends quite a bit on the systems, structures, and strategies deployed by the firm. See what the latest Professional Services Benchmark reveals about the impact these choices can have.