Projector PSA Achieves Highest Level of User Satisfaction Among All PSA Solutions in SPI Research’s Professional Services Benchmark

Boston, MA – March 28, 2019

Projector PSA, Inc., a leading independent provider of Professional Services Automation (PSA) software, announces today that they have received the highest marks for user satisfaction among the PSA solutions represented in the 2019 Professional Services Maturity™ Benchmark. Alongside strong satisfaction with their PSA software, organizations running their professional services business on Projector have outperformed firms using other solutions in key professional services metrics such as billable utilization, project margin, and revenue efficiency.

Projector PSA Receives Highest Marks in User Satisfaction

In the 2019 Professional Services Maturity™ Benchmark, Projector users rated their satisfaction with Projector at 4.75 out of 5. This was the highest level of PSA software satisfaction among all of the PSA solutions represented in the benchmark, and significantly higher than the benchmark average across 622 respondents of 3.85. Given that PSA software is the core operational system for a professional services firm, user satisfaction is the ultimate expression of how well a PSA tool fits the needs of a business.

Projector PSA has consistently received the highest level of user satisfaction in SPI Research’s yearly Professional Services Maturity™ Benchmark. 2019 marks the 8th year in a row where Projector has taken the top spot among the leading PSA solutions.

“Professional services firms using Projector have always had a strong performance in our annual benchmark, and their satisfaction with Projector is a testament to how well it supports their businesses,” said David Hofferberth, founder of SPI Research. “Projector clearly understands the professional services game and continues to deliver the tools professional services firms need to win.”

Projector PSA Drives Strong Performance for Professional Services Firms

Professional services firms that run on Projector PSA’s professional services automation platform have consistently performed well in SPI Research’s annual benchmark survey, and this year was no exception. In addition to receiving high marks in user satisfaction, organizations using Projector achieved the highest level of billable utilization, 74.3% on average, compared to firms using other leading PSA solutions.

Organizations using Projector also significantly outperformed the average professional services organization across key performance indicators like project margin (42.7%), revenue per consultant ($237k), and referenceable clients (77.5%). Consistent strong performance across key professional services metrics drives outsized return on investment for service firms that have decided to run their businesses on Projector.

“Projector’s ability to manage complex business requirements while scaling with the needs of an organization is reflected in the impressive performance of our clients in this year’s benchmark,” said Larry Krakauer, founder and President of Projector PSA. “We look forward to continuing to deepen our partnership with each of our clients in an effort to help them reach their goals.”

The full survey results can be downloaded from Projector PSA’s web site at

About SPI Research

Service Performance Insight is a global research and consulting firm dedicated to helping professional services organizations make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework, it has become the industry-leading performance improvement tool used by over 25,000 service and project-oriented organizations to chart their course to services excellence.

About Projector PSA

Projector PSA, Inc. is a leading developer of cloud-based professional services automation software. The company produces the Projector software suite, and also provides consulting and training services for its clients around the world. Projector streamlines operations through the entire delivery process, improves productivity, increases utilization, enhances profitability, and improves visibility. Projector PSA is a privately held company based in Boston, Massachusetts.


Projector is a registered trademark of Projector PSA, Inc. All other trademarks and service marks are the property of their respective owners.

Projector PSA Logo 2020


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